The Consumer Research Services We Offer!
Get a clearer image of your consumers through our consumer research services.
Through the power of consumer research, we help brands gain a deeper understanding of what drives customer behavior to support the development of business strategies that deliver results. Quite often, the term 'consumer research' acts as a barrier, with its true meaning being misconstrued. As a result, the opportunity to really listen to and understand customers through quantitative and qualitative fieldwork goes untapped by even the brands that need it most.
MWCG professionals will develop mystery shopping programs, develop surveys or conduct focus groups to ensure we collect accurate information to help you make better business decisions. Let MWCG assess your customers' journey to achieve a stronger, value-driven customer experience.
Call us today to schedule your appointment at +1 (407) 953-7927.
Mystery Shopping Services
Mystery shopping services from Melting Walls Consulting Group will help you find out what it's really like to do business with you in person, over the phone, online, or via your mobile application.
You'll gather the insights needed to drive effective change within your business in order to delight customers at every location and customer touchpoint.
Since 2008, MWCG has helped businesses large and small improve employee and customer experiences and their reputations, to drive repeat business, loyalty, and increased sales while turning customers into champions of their brands.
Melting Walls Consultant Group is here to help. Our team specializes in facilitating focus groups, developing mystery shop programs, and developing survey tools that help collect and analyze data to offer targeted business solutions.
Our team has the experience and training to ensure that we provide accurate information to make better business decisions. We have experience working with small businesses and large Fortune 500 companies.
Below are examples of our work with different industries:
MWCG offers expert focus group services. When you partner with us, you gain access to a large panel of professionals and everyday consumers who can give you valuable feedback about your products, services, marketing initiatives, loyalty programs, and more.
We're equipped to conduct focus groups in-person and online. Whether you need quick answers or insights generated from in-depth, open discussions, MWCG is here to help.
MWCG moderators who are skilled in exploring the concepts and ideas about your company, products, services, or brand that most interest you. We've led groups with the following audiences, to name a few:
Scroll down to see samples of our work.